Frequently Asked Questions
General Business Information
What is Green Lion Distro?
Green Lion Distro is a leading UK-based wholesaler specializing in vape and nicotine products. As a prominent distributor, we supply businesses across the UK with a wide range of e-liquids, hardware, nicotine pouches, smoking accessories, and selected supplements. We aim to be a strategic partner in your business growth, offering more than just a supply service.
Where are we located?
Our physical vape cash and carry location is in Hayes, West London. However, our comprehensive online platform allows businesses nationwide to access our full inventory and services.
What are your business hours?
Our online platform is accessible 24/7 for browsing and placing orders.
For inquiries and support, our business hours are:
Monday-Saturday: 9am-8pm
Sunday: 10am-5pm
How can you contact us?
You can contact us through several methods:
- Customer Enquiry Page: Contact us – greenliondistro.com
- Phone: +44 203 154 4988
- Email: sales@greenliondistro.com
- In-Person: Unit 3 Speedway Industrial Estate, Dawley Road, Hayes, UB3 1DS
Do you need a business account to purchase from us?
Yes, Green Lion Distro operates as a wholesaler, supplying businesses. Therefore to create an account with us you need to be a registered business.
Account & Ordering
How to create an account?
You can easily create an account by visiting: My account – greenliondistro.com. Where you will be guided through a simple registration process.
What information is required during registration?
During registration, you will need to provide your business name, contact person, business address, email address, phone number, and your VAT registration number. This information helps us verify your business and process your orders efficiently.
Is there a minimum order quantity or value?
We do not have a minimum order quantity or value. We offer free next-day delivery on all orders over £100. For more information on our delivery services, please visit: Delivery – greenliondistro.com
How to place an order?
You can place an order through our online platform. Simply browse our products, add the desired items and quantities to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order. If you have any questions, you can contact our support team on: Contact us – greenliondistro.com
What payment methods do we accept?
We currently accept bank transfer, with more payment options coming soon.
Can you get credit terms?
Credit terms may be available to established businesses subject to a credit check and approval. Please contact our sales team for more information.
Products & Inventory
What types of products do we offer?
We offer a comprehensive range of vape and nicotine products, including e-liquids from various leading brands, and cutting-edge vape hardware from industry leaders such as Vaporesso, Voopoo, and Oxva. Additionally we offer a range of nicotine pouches from major companies, e.g. Velo, Pablo, Killa & Zyn.
You can also find all major smoking accessory brands like RAW and G-Rollz Amsterdam, and a selection of high-quality supplement brands including Orange County, Dr. Detox, and Shilajit Energy, in our Cash and Carry location. These will also be available on our website soon!!
To view our full range of products available for ordering online visit: Shop – greenliondistro.com
Are all our products genuine and compliant with UK regulations?
Absolutely. Green Lion Distro is committed to supplying only genuine and compliant products that meet all UK regulatory standards. We work directly with reputable manufacturers and brands to ensure the quality and legality of our inventory.
Do you offer samples?
Yes, we understand the importance of trying before you stock. We offer free samples of selected products to our valued partners. Please contact your account manager or our sales team to inquire about available samples.
How often is your inventory updated?
Our inventory is being updated live with each order placed.
We are constantly expanding product range to keep up with the latest market demands and ensure you have access to the newest products.
What if a product is out of stock?
While we strive to maintain consistent stock levels, occasionally products may be out of stock for a short time. Our website will indicate if an item is currently unavailable. You can contact our team for potential alternatives.
Can I pre-order products?
In some cases, we may offer pre-ordering for upcoming or highly anticipated products. Please keep an eye on our website announcements or contact our sales team for information on pre-orders.
Shipping & Delivery
What are your shipping options?
We offer next working day delivery as our standard shipping service for orders placed before 2pm. Coming soon we will be able to also provide a same-day delivery option in selected postcodes. For orders over £100, next-day delivery is free. To find out more visit our Delivery Policy Page.
How long will it take for my order to arrive?
For our standard next-day delivery, orders placed before 2pm will typically arrive the next business day. Same-day delivery orders will arrive on the same day if your location is within our eligible postcodes and the order is placed within the applicable timeframe.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier’s website, allowing you to monitor the progress of your delivery.
What if my order is delayed or damaged?
In the event of a delay or if your order arrives damaged, please contact our customer service team within 24 hours. We will work swiftly to resolve the issue.
Returns & Exchanges
What is your returns and exchange policy?
We accept returns and exchanges for faulty or incorrectly shipped items within 24 hours of receipt. Due to the nature of our products, returns for other reasons may be considered on a case-by-case basis. For more information visit our Returns Policy Page.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team via phone or email with your order number and details of the issue within 24 hours. They will guide you through the necessary steps.
Who do you contact us if there is an issue with your order?
If you have any issues with your order, please contact our customer service team directly via phone at +4420 3154 4988 or email at sales@greenliondistro.com within 24 hours of the issue arising. We are here to help resolve any concerns you may have promptly.
Compliance & Regulations
Do we ensure all products comply with UK vaping regulations?
Yes, compliance with all relevant UK vaping regulations and laws is a top priority for Green Lion Distro. We meticulously ensure that all our products meet the required standards for safety, labelling, and nicotine content.
Do you have age verification processes in place?
Yes, as a part of account registration process we ensure that the businesses we supply are owned and operated by people over the legal age.
Value-Added Services
Do you offer bespoke advice on product selection?
Absolutely! Our experienced team is here to provide you with bespoke advice and recommendations based on your business needs and the latest market trends. We aim to help you make informed decisions about your inventory.
What kind of training do you provide?
Our dedicated team can provide comprehensive training on product knowledge, offer valuable sales tips, and keep you informed on regulatory compliance. Furthermore, we can even advise and help you with setting up your first or your next shop. Please contact our sales team to discuss your specific training needs.
Can you provide Point of Sale (POS) materials?
Yes, we understand the importance of effective product presentation. We offer a range of Point of Sale (POS) materials to help you showcase our products in your retail environment. Please inquire with your account manager or our sales team about available options.