Terms and Conditions
Last Updated: 25th July 2025
Welcome to greenliondistro.com! These Terms and Conditions (“Terms”) govern your access to and use of our website, located at https://greenliondistro.com/(the “Website”), and the wholesale purchase of vape products (“Products”) offered thereon.
By accessing this Website and/or placing an order on any of the Websites, you confirm that you accept the terms and conditions set out below and that you agree to comply with them. If you do not agree to be bound by these terms and conditions, do not use or access this Website. We recommend that you print a copy of these terms for future reference.
Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service team on +4420 3154 4988 within working hours. All calls to Customer Services will be charged at the local rate (BT users only, other network charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes.
You may also wish to review our Returns Policy and our Privacy Policy.
1. Definitions
- “Website”: Refers to greenliondistro.com located at https://greenliondistro.com/ and any subsequent URL which may replace them.
- “Websites”: Means the websites located at https://greenliondistro.com/ and any one of them, and any subsequent URL which may replace them.
- “Company”, “We”, “Us”, “Our”: Refers to Green Lion Distribution Limited, a company incorporated in the United Kingdom with registration number 14169446, and its registered office at Unit 3 Speedway Industrial Estate, Dawley Road, Hayes, England, UB3 1DS
- “User”, “You”, “Your”: Means a user of this website, specifically referring to the business entity or individual acting on behalf of a business entity, accessing or using the Website for wholesale purposes.
- “Retailer”, “Business Customer”: Refers specifically to a User who is a registered business entity authorized to purchase Products for resale.
- “Product”: Means any of our products displayed for sale on the Website.
- “Products”: Refers to all vape-related products, e-liquids, devices, and accessories offered for wholesale purchase on the Website.
- “Product Description”: Means that part of the Website where certain terms and conditions in respect of the individual Product are provided.
- “Account”: Refers to the User’s registered account on the Website.
- “Business Day”: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.
- “Conditions”: Means these terms and conditions together with any terms and conditions in the Product Description, as amended from time to time.
- “Content”: information, comments, reviews and other texts, photos, pictures and other images, films, movies, music and other audio files, software, applications or games, or any other content on the Supplier’s website.
- “Contract”: the contract between the Supplier and the Customer for the supply of Goods and / or Services in accordance with these Conditions.
- “Customer”: the person or firm who purchases the Goods and / or Services from the Supplier.
- “Deliverables”: the deliverables set out in the Order or agreed to be provided by the Supplier in writing (excluding the Supplier’s Equipment).
- “Goods Specification”: any specification for the Goods, including any related plans and drawings, that is agreed in writing by the Supplier.
- “Force Majeure Event”: an event or circumstance beyond a party’s reasonable control.
- “Goods”: the goods (or any part of them) set out in the Order.
- “Intellectual Property Rights”: patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
- “Order”: the Customer’s order for the supply of Goods and / or Services, as set out in the Customer’s purchase order form, the Customer’s email, through the Supplier’s website, the Customer’s written acceptance of the Supplier’s quotation, or overleaf, as the case may be.
- “Services”: the services, including the Deliverables, supplied by the Supplier to the Customer as set out in the Service Specification.
- “Service Specification”: the description or specification of the Services agreed in writing by the Supplier.
- “Supplier”: Green Lion Distribution Ltd (registered in the United Kingdom with company number 14169446).
- “Supplier’s Designs”: any logos and graphics designed, owned or provided by the Supplier.
- “Supplier’s Equipment”: any equipment, tools, facilities or units including (but not limited to) merchandise stands, counter top display units, floor stand display units, provided by the Supplier to the Customer.
- “Trade Marks”: any trade mark registrations and / or applications of the Supplier from time to time. A non-exhaustive list of the Supplier’s trade marks can be found [Link to your Trademarks page], and the Supplier reserves the right to update this list from time to time.
- “Personal Information”: Means the details provided by you on placing an order.
- “Cookies”: Means small text files which our Websites place on your computer’s hard drive to store information about your shopping session and to identify your computer.
- “United Kingdom”: Means England, Wales, Scotland and Northern Ireland.
2. Eligibility and Age Restriction
2.1. This Website is intended solely for business-to-business (B2B) wholesale transactions. It is not intended for direct consumer sales. We supply strictly trade only. If we suspect orders to be for personal use we reserve the right to refuse supply & we may ask for additional proof of trading (VAT no, Company No, Utility Bills or other documentation in the business name).
2.2. This Website is not for use by anyone under the age of 18. If you are aged under 18, you may not access any of the Websites. The products offered for sale on these Websites are intended only for those aged 18 or over. Products may not be purchased by or for anyone under the age of 18.
2.3. By using this Website, you represent and warrant that: a. You are a legitimate business entity (e.g., sole proprietorship, partnership, corporation, LLC) with a valid business license or registration in your jurisdiction. b. You are authorized to act on behalf of the business entity you represent. c. You, and any individuals accessing the Website on your behalf, are at least 18 years of age (or the legal smoking/vaping age in your jurisdiction, whichever is higher). d. You comply with all local, state, national, and international laws, regulations, and ordinances regarding the purchase, sale, and distribution of vape products. e. You acknowledge that vape products are intended for adult use only and are prohibited for sale to minors.
2.4. We are committed to upholding both its legal and social obligations as a retailer of nicotine containing products. To achieve this we have a number of control checks throughout the purchase and physical distribution process. For example, we may request your name, address and other personal information supplied by you during the order process against appropriate third party databases. In accepting these Conditions you agree to provide us truthful and accurate information.
2.5. We reserve the right to request proof of business registration, and compliance with all applicable laws at any time. Failure to provide such proof may result in the suspension or termination of your Account and refusal of service.
3. Account Registration and Security
3.1. To access wholesale pricing and place orders, you must register for an Account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.2. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
3.3. You are responsible for maintaining the confidentiality of your Account login credentials and for all activities that occur under your Account. You agree to notify us immediately of any unauthorized use of your Account or any other breach of security. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at sales@greenliondistro.com or telephone our customer service line on +44 203 154 4988.
3.4. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
3.5. We reserve the right to refuse service, terminate Accounts, remove or edit content, or cancel orders in our sole discretion.
4. Product Information, Pricing, and Availability
4.1. Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product.
4.2. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our Order acceptance policy. We reserve the right to cancel an order up to the point of despatch if we have made an error in pricing.
4.3. Wholesale pricing is exclusive to registered and approved Business Customers. All prices are excluding VAT (current rate) and are subject to change without prior notice.
4.4. All orders are subject to Product availability. If any item that you order is out of stock we will endeavour to contact you and resolve the issue. If a Product is out of stock after an order has been placed, we will notify you and offer alternatives for the unavailable item.
4.5. Item specifications are subject to change without prior notice. All item specifications e.g. size/shape may differ slightly than those advertised.
5. Ordering and Payment
5.1. Your access to this Website is granted in accordance with these Conditions. Any orders you place on this website are made subject to these Conditions. By placing an order with us at greenliondistro.com , you are agreeing to the terms stated on this webpage.
5.2. The technical steps required to create the contract between you and us are as follows:
- You place the order for your products on the Website at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
- You’ll need JavaScript enabled on your computer to buy products and check out. Please enable JavaScript in your browser, then refresh your browser to continue. Alternatively, please call +44 203 154 4988 to order by phone.
- We will then confirm your order via email or WhatsApp. A contract comes into place between you and us when this confirmation is sent.
5.3. Payment for all orders must be made in full at the time of purchase. We do not offer credit terms and payments must be made by bank transfer before items can be despatched.
5.4. We accept various payment methods as indicated on the Website. You agree to provide valid and accurate payment information.
5.5. All transactions are processed securely. We are not responsible for any issues arising from your payment provider.
5.6. We reserve the right not to accept any orders received by us. Non-acceptance of an order may be a result of one of the following:
- The product you ordered is unavailable from stock.
- Our inability to obtain authorisation for your payment and/or suspected fraud.
- The identification of a pricing or product description error.
- Our inability to deliver to your specified delivery address.
- You are not meeting the eligibility criteria set out in these Conditions.
5.7. We may decline orders of over £5000 over the Website (including multiple orders adding up to that amount within 24 hours). If you would like to place a large order, please contact your account manager or our customer services team on +44 203 154 4988 between 9am and 8pm, Monday to Saturday, or 10am to 5pm on Sunday.
5.8. Any changes that you request are made to your order after it is placed will be done if notified immediately, however if the order is packed, the changes will be at our discretion and may incur restocking fees as stated below.
5.9. All goods remain Our property until paid for in full.
6. Shipping and Delivery of Goods
6.1. Shipping costs and estimated delivery times will be calculated and displayed during the checkout process. These are estimates only and are not guaranteed.
6.2. The Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree, or alternatively the Customer shall collect the Goods from the Supplier’s premises at Unit 3 Speedway Industrial Estate, Dawley Road, Hayes, UB3 1DS or such other location as may be advised by the Supplier prior to delivery at any time after the Supplier notifies the Customer that the Goods are ready.
6.3. Delivery of an order is completed when we deliver the products to the address you have provided us and the products are your responsibility from that time.
6.4. Risk of loss and title for Products purchased from the Website pass to you upon our delivery to the carrier.
6.5. You are responsible for providing an accurate and complete shipping address. We are not responsible for delays or non-delivery due to incorrect address information provided by you.
6.6. Any dates quoted for delivery are approximate only.
6.7. If the Supplier fails to deliver the Goods as a result of its own error or omission, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available. The Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer’s failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
6.8. If the Customer fails to take or accept delivery of the Goods within three Business Days of the Supplier notifying the Customer that the Goods are ready, then, except where such failure or delay is caused by a Force Majeure Event or the Supplier’s failure to comply with its obligations under the Contract: a. delivery of the Goods shall be deemed to have been completed at 5.00 pm on the third Business Day after the day on which the Supplier notified the Customer that the Goods were ready; and b. the Supplier shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).
6.9. If ten Business Days after the day on which the Supplier notified the Customer that the Goods were ready for delivery the Customer has not taken or accepted delivery of them, the Supplier may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods.
6.10. If the Supplier delivers up to and including 15% more or less than the quantity of Goods ordered the Customer may not reject them, but on receipt of notice from the Customer that the wrong quantity of Goods was delivered, a pro rata adjustment shall be made to the Order invoice.
6.11. The Supplier may deliver the Goods by instalments, which shall be invoiced and paid for separately. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.
6.12. The Customer must ensure that it inspects the Goods within 24 hours of delivery. The Supplier shall not be liable for any discrepancies not notified in writing to the supplier within 24 hours.
6.13. We can only deliver to the United Kingdom.
7. Quality of Goods, Returns, Refunds, and Cancellations
7.1. The Supplier warrants that on delivery the Goods shall:
- Conform in all material respects with their description and any applicable Goods Specification
- Be free from material defects in design, material and workmanship
- Be of satisfactory quality (within the meaning of the Sale of Goods Act 1979)
- Be fit for any purpose held out by the Supplier.
7.2. Also see our Returns Policy and Delivery pages
7.3. By law, you have the following cancellation rights when you place an order with us online or by telephone:
- You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the products.
- Your right to return products does not apply to any products which have been opened after delivery and/or appear to have been used. This is necessary for hygiene reasons.
- If you wish to exercise your right of cancellation, you must retain possession of the products and take reasonable care of them. Do not use the products if you have decided to cancel the order.
- To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address.
- You can cancel your order by contacting us via email: sales@greenliondistro.com
- If you decide to cancel, you should return the products to us at your cost within 14 days of such cancellation. You should keep proof of postage. Once we receive the products, we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to products to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
- We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of you failing to take reasonable care of them. We will make the reimbursement no later than 14 days after the day we receive back from you any products supplied.
7.4. When an order is placed & then cancelled, we reserve the right to charge a restocking charge of 10% if the box has already been packed for shipping.
7.5. All breakages/shortages to be advised within 24 hours of delivery. No claims can be made after this time. Proof of breakages are required via email with photo evidence for our records. This is because we have a limited time to make a claim for breakages with our courier. If your parcel arrives damaged please make sure to sign for it as damaged upon receipt to make this easier for ourselves to make a claim.
7.6 Whenever the delivery is made by a third party company, and contains broken or missing items, you must follow and complete all correct procedures applicable to the company that delivered your order (e.g. missing parcel form) alongside submitting a cancellation request with us. In this case We must be included in all communication between yourself and the third party delivery company (e.g. CC Us on all email communication).
8. Intellectual Property Rights
8.1. You acknowledge and agree that all intellectual property rights in all material or content supplied as part of the Websites or any one of them, including all copyright, trademarks and other intellectual property, remains at all times vested in us or our licensors. You are allowed to use this material only if and as expressly authorised by us or our licensors.
8.2. We are the owner or the licensee of all intellectual property rights on our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
8.3. All content on this Website, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is Our property or its content suppliers and protected by international copyright laws.
8.4 Product images, trademarks, and branding displayed on this website are the property of their respective owners. These materials are used exclusively for the purpose of marketing products that we distribute. Their inclusion does not imply ownership or an official endorsement by their creators. If you are a rights holder and would like to request the removal or replacement of any image, please contact us, and we will promptly address your request.
8.5. The trademarks, service marks, and logos used and displayed on this Website are registered and unregistered trademarks of Green Lion Distribution Limited and others. Nothing on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website, without our prior written permission.
8.6. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only. You may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You may not directly or indirectly copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of material and content supplied on the Websites.
8.7. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
8.8. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
8.9. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
8.9. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
8.10. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
9. User Conduct and Acceptable Use Policy
9.1. You agree not to use the Website for any unlawful purpose or in any way that might harm, abuse, or otherwise interfere with the Website or its users. This acceptable use policy sets out the content standards that apply when you upload content to our site, make contact with other users on our site, link to our site, or interact with our site in any other way.
9.2. You may use our site only for lawful purposes. You may not use our site:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
- For the purpose of harming or attempting to harm minors in any way.
- To insult, intimidate or humiliate any person.
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
9.3. You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
- Not to access without authority, interfere with, damage or disrupt:
- any part of our site
- any equipment or network on which our site is stored
- any software used in the provision of our site
- any equipment or network or software owned or used by any third party.
10. Interactive Services and Content Standards
10.1. We may from time to time provide interactive services on our site. Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
10.2. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
10.3. The use of any of our interactive services is strictly for adults only.
10.4. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
10.5. Content Standards: These content standards apply to any and all material which you contribute to our site (“Contribution”), and to any interactive services associated with it. The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole. We will determine, in its discretion, whether a Contribution breaches the Content Standards.
10.6. A Contribution must:
- Be accurate (where it states facts).
- Be genuinely held (where it states opinions).
- Comply with the law applicable in England and Wales and in any country from which it is posted.
10.7. A Contribution must not:
- Be defamatory of any person.
- Be obscene, offensive, hateful or inflammatory.
- Insult, intimidate or humiliate.
- Promote sexually explicit material.
- Include child sexual abuse material.
- Promote violence.
- Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
- Infringe any copyright, database right or trade mark of any other person.
- Be likely to deceive any person.
- Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
- Promote any illegal activity.
- Be in contempt of court.
- Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
- Be likely to harass, upset, embarrass, alarm or annoy any other person.
- Impersonate any person, or misrepresent your identity or affiliation with any person.
- Give the impression that the Contribution emanates from Us, if this is not the case.
- Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
- Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
- Contain any advertising or promote any services or web links to other sites.
10.8. Uploading Content to Our Site: Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in this Acceptable Use Policy. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
10.9. Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Section 10.10.
10.10. Rights you are giving us to use material you upload: When you upload or post content to our site, you grant us the rights to use that content in such a way as we see fit.
10.11. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
10.12. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in this Acceptable Use Policy.
10.13. You are solely responsible for securing and backing up your content.
10.14. User-generated content is not approved by us: This website may include information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values. If you wish to complain about content uploaded by other users, please contact us.
11. Disclaimers and Reliance on Information
11.1. The website and all products and services delivered to you through the website are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
11.2. We use reasonable endeavours to verify the accuracy of any information we place on the Website. However we make no warranties, whether expressed or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
11.3. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your cancellation rights.
11.4. We do not warrant that the use of the website will be uninterrupted, timely, secure, or error-free.
11.5. You acknowledge that you are purchasing products for resale and are responsible for your own compliance with all applicable laws and regulations regarding the marketing, sale, and distribution of vape products in your jurisdiction.
11.6. Do not rely on information on this site: The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
11.7. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site is accurate, complete or up to date.
12. Limitation of Liability
12.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
12.2. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Sales.
12.3. Business Use: We’ve selected our products on the basis that they will be used for business use only. Please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of business, we exclude (to the fullest extent permitted by law) all implied warranties and conditions including those relating to fitness for a particular purpose. Our maximum liability for business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence). In relation to business users, we do not accept liability for loss or use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
12.4. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
12.5. Once products have been delivered, we accept no responsibility in the event of theft or misuse of the products. It is your responsibility to ensure that the products are used by persons aged 18 or over.
12.6. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of any order you place and any related payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Websites.
12.7. Nothing in this clause shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.
13. Indemnification
13.1. You agree to indemnify, defend, and hold harmless Green Lion Distribution Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
14. Use of Nicotine Products
14.1. Our products are designed for adult smokers and adult e-cigarette users only. Many of our products contain nicotine which is a highly addictive substance. Nicotine-containing products should not be used by pregnant or breastfeeding women or persons in ill health. Our products are not for sale or use by those under 18 years old, and generally, all e-cigarettes and nicotine-containing products should be kept out of reach of children. Whilst we ensure our products are made to high standards, you acknowledge that you use our products at your own risk.
15. Personal Information and Privacy Policy
15.1. Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by this reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.
15.2. On the Websites, and when you place an order, we may ask to collect certain Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.
15.3. You warrant that the Personal Information which you provide to us on the Websites is true, accurate, current and complete in all respects. You should notify us promptly of any changes to your Personal Information by updating your details whilst logged in to our Websites, or by contacting our Customer Service team by email, or by calling us on +4420 3154 4988 within working hours.
15.4. We will only use your personal information as set out in our privacy policy.
15.5. By agreeing to our terms, you are also giving permission for us to add you to our mailing list so that we can keep you up to date with offers and new products. You can unsubscribe from this at any time via a link at the bottom of every promotional email.
16. Governing Law and Jurisdiction
16.1. The Conditions shall be governed by and construed in accordance with the laws of England. You irrevocably submit to the exclusive jurisdiction of the courts of England for disputes arising from or related to these Conditions.
17. Dispute Resolution
17.1. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be resolved by binding arbitration in accordance with relevant rules.
17.2. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, or other intellectual property rights.
18. Changes to Terms and Site
18.1. We reserve the right, at our sole discretion, to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website;
18.2. We reserve the right, at our sole discretion, to update, change, or replace any part of these Conditions by posting updates and changes to our Website. Your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
18.3. We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
18.4. We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.
19. Site Availability and Transfer of Agreement
19.1. Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
19.2. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
19.3. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
19.4. Our site is for users worldwide. We do not represent that content available on or through our site is appropriate for use or available in other locations other than England.
19.5. We reserve the right to block access to the Website or any part of it to all or specific users if we suspect breach of these Conditions or fraudulent activity.
20. Viruses, Bugs and Linking to Our Site
20.1. We are not responsible for viruses and you must not introduce them. We do not guarantee that our site will be secure or free from bugs or viruses.
20.2. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
20.3. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
20.4. Rules about linking to our site: You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
20.5. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
20.6. You must not establish a link to our site in any website that is not owned by you.
20.7. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
20.8. We reserve the right to withdraw linking permission without notice.
20.9. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
20.10. If you wish to link to or make any use of content on our site other than that set out above, please contact sales@greenliondistro.com or telephone our customer service line on +4420 3154 4988.
21. Recommendations (Cookies)
21.1. As part of your Website experience, we may use Cookies to offer recommendations to you of products you may like based on your past purchases, top sellers, ratings and products you have recently viewed. We may also compare your interests and buying habits with the interests and habits of other customers, to show you relevant products. Also see our [Link to your Cookies Notice].
21.2. We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on our Websites. Details of the products we recommend – such as price – are correct at the time recommendations are originally made to you, but can be subject to change without notice.
22. Compliance with Laws
22.1. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
23. Severability, Waiver, and Entire Agreement
23.1. Severance: If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
23.2. Waiver: No waiver by us shall be construed as a waiver of any prior or following breach of any provision of these Conditions.
23.3. Survival: Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
23.4. Entire Agreement: These Conditions govern our relationship with you. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
23.5. These terms of use refer to the following additional terms, which also apply to your use of our site:
- Our Privacy Policy.
- Our Cookie Policy, which sets out information about the cookies on our site.
- If you purchase goods from our site, our Terms and Conditions of Sales will apply to the sales.